Shipping policy

OVERVIEW

This website is operated by LumiiPet™. Throughout the site, the terms “we”, “us” and “our” refer to LumiiPet™. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.

You may not use our products for any illegal or unauthorised purpose.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products without prior notice.

PRODUCTS & SERVICES

Certain products may be available exclusively online through the website.

We make every effort to display product descriptions and images as accurately as possible. However, we cannot guarantee that your device’s display of colours or images will be completely accurate.

We reserve the right to limit sales of products to any person, geographic region, or jurisdiction.

SHIPPING & DELIVERY

Delivery times are estimates only and may vary depending on location, shipping carrier delays, customs processing, or seasonal demand.

LumiiPet™ is not responsible for delays caused by courier services or customs clearance.

RETURNS & REFUNDS

Please review our Refund Policy for information regarding returns, replacements, and refunds.

ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general information only.

THIRD-PARTY LINKS

Certain content or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

PROHIBITED USES

You are prohibited from using the site or its content:

  • for unlawful purposes

  • to violate regulations or laws

  • to infringe upon intellectual property rights

  • to transmit malicious code or viruses

  • to collect personal information of others

We reserve the right to terminate your use of the service for violating prohibited uses.

DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

Products and services are provided “as is” and “as available” without warranties of any kind.

LIMITATION OF LIABILITY

LumiiPet™ shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our services or products.

CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms of Service at any time by posting updates to our website.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

 


support@lumiipet.co.uk

 



 

shipping policy


 

Shipping Policy

Shipping Policy

At LumiiPet™, we aim to deliver your orders as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Times

  • United Kingdom: 5–12 business days

  • International Orders: 7–18 business days

Please note that delivery times may vary depending on location, customs processing, courier delays, or high-demand periods.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email address where available.

Delays

While we work closely with our fulfilment partners to ensure timely delivery, unexpected delays may occasionally occur due to:

  • customs clearance

  • courier disruptions

  • weather conditions

  • seasonal demand

We appreciate your patience and understanding.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. LumiiPet™ is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or appears lost during transit, please contact us within 7 days of the expected delivery date so we can assist you.

Contact Us

For shipping-related questions, please contact:


support@lumiipet.co.uk