Shipping Policy

We want your LumiiPet order to arrive quickly and safely. Here's everything you need to know about our shipping.

🚚 UK Shipping

Order Value	Shipping Cost	Estimated Delivery
Under £30	£3.99	3–5 working days
£30 and over	FREE	3–5 working days

Orders are typically dispatched within 1–2 working days of being placed. You'll receive a dispatch confirmation email with your tracking details.

🌍 International Shipping

We ship to selected countries worldwide. International shipping costs are calculated at checkout based on your location and order weight.

• Europe: 5–8 working days
• Rest of World: 7–14 working days

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

📧 Order Tracking

Once your order has been dispatched, you'll receive an email with your tracking number. You can track your order at any time on our Track Order page.

⚠️ Delays

While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to high demand or courier issues. If your order hasn't arrived within 7 working days (UK), please contact us and we'll investigate straight away.

Questions?

Get in touch via our Contact page — we're happy to help!